Description

You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.

Our growing company is currently seeking Inbound Customer Service Representatives for our Augusta, GA location, must be able to work nights and weekends.

Summary of Responsibilities:

· Deliver world-class customer service and build customer satisfaction and loyalty.
· Areas of service and support include billing issues, trouble shooting hardware and software. Must be computer savvy.
· Enthusiastically respond to inbound calls from customers seeking assistance with their service plan.
· Ability to actively listen and trouble shoot all technical inquires regarding data services, media software, ports and activations.
· Strive for one-call resolution of customer issues.
· Meet or exceed client-based metrics.

Qualifications:

· High school diploma
· Intermediate to advanced computer skills
· Previous Customer Service experience preferred
· Ability to troubleshoot PC software installation issues, Mac experience a plus.
· Stellar analytical and problem solving skills
· Strong written and verbal communication skills, be able to solve problems while, expressing empathy and exhibiting good judgement and a realistic understanding of issues
· Ability to follow policies and procedures, and show team building and leadership skills
· Highly developed sense of integrity and commitment to customer satisfaction
· Flexibility to adapt to a changing environment and provide feedback to management to improve overall operations

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all cand